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Use Case Library

Concrete AI use cases for your industry.

Standard use cases from our four industries — Energy, Public Services, Healthcare, Real Estate — plus cross-SAP workflows. Every case is anchored: in our references, in SAP standards or established industry practice. Pick your industry and perspective — and bring the right cases into the conversation.

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55 use cases · 5 from our project work

EnergyFrom the field

Omnichannel Customer Service Assistant

An AI assistant handles customer enquiries across phone, portal, email and chat — around the clock, at consistent quality. Via MCP interfaces, it triggers processes directly in SAP IS-U and CE, from address changes to payment arrangements.

  • Voicebot
  • Omnichannel
  • MCP
  • SAP IS-U

inpeek reference: DigiKi & DigiKiOmni at enersuisse — live in production

Discuss this use caseEnergyFrom the field

Knowledge Assistant for Customer Service

Tariffs, processes, guidelines: an internal assistant finds the answer in the organisation’s accumulated knowledge base and delivers cited response drafts. New staff answer at the level of experienced teams from day one.

  • RAG
  • Knowledge Base

inpeek reference: AI chatbot PoC at Energie Wasser Bern

Discuss this use caseEnergy

Dispute Handling in SAP IS-U Billing

AI agents analyse billing and invoicing disputes in SAP IS-U, propose resolutions and handle standard cases independently. The billing team focuses on the cases that require judgement.

  • AI Agents
  • SAP IS-U

Logical extension of the end-to-end automation from DigiKiOmni (SAP IS-U)

Discuss this use caseEnergy

Fault Reports as Structured PM Work Orders

Customer reports and technician notes in free text become structured notifications with location, asset and priority — directly in SAP Plant Maintenance. Dispatch planning runs on reliable data.

  • NLP
  • SAP PM

SAP standard: notification and work order management (PM), extended with AI

Discuss this use caseEnergy

Consumption and Grid Data on Demand

Business units query consumption, grid and billing data in natural language — instead of ordering reports from IT. Answers arrive in seconds, traceable back to the data source.

  • Structured Data
  • SAP HANA

inpeek practice: Summy pattern — structured data in dialogue (SAP HANA)

Discuss this use casePublic Services

Triage and Draft Responses in Citizen Dialogue

AI sorts requests from counter, inbox and portal, routes them to the responsible unit and delivers draft responses for standard cases. Citizens get faster replies — consistent across all channels.

  • Klassifikation
  • Multikanal

Transferred pattern: omnichannel architecture DigiKiOmni (enersuisse)

Discuss this use casePublic Services

Legal Bases and Guidelines as a Reference System

Laws, ordinances, internal guidelines and GEVER documents: staff ask in their own words, the assistant responds with the article and source. Onboarding and cover arrangements become simpler.

  • RAG
  • GEVER

Transferred pattern: internal knowledge assistant (PoC Energie Wasser Bern)

Discuss this use casePublic Services

Official Texts in German, French and Italian

Decisions, fact sheets and web content are produced consistently in all official languages — with official terminology rather than raw translation. Translation services concentrate on the sensitive cases.

  • Übersetzung
  • Terminologie

Established practice in the federal administration (AI network of the Federal Chancellery)

Discuss this use casePublic Services

Completeness Check for Applications and Requests

AI checks submitted applications for completeness and plausibility and requests missing information in a structured way. The specialist unit starts with complete dossiers rather than back-and-forth queries.

  • Document AI
  • Prüfregeln

According to the OECD, the most common AI application in public administrations: automating services

Discuss this use casePublic Services

Passenger Information for Disruptions and Construction

Operational and construction data automatically generates passenger updates — consistent across app, displays, announcements and web, in multiple languages. The control centre approves rather than writes.

  • Textgenerierung
  • Echtzeit
  • ÖV

Established in production across the European rail sector

Discuss this use casePublic Services

Rulebook Reference for Public Transport Operations

Service and operating regulations, guidelines, process documents: operating staff ask in plain language, the assistant responds with the applicable provision. Look-up time and onboarding are shorter.

  • RAG
  • Vorschriften
  • ÖV

Transferred pattern: internal knowledge assistant (PoC Energie Wasser Bern)

Discuss this use casePublic Services

Translating Official Texts into Plain Language

AI turns decisions, fact sheets and web content into a readable version in plain language — in the authority’s own style. Citizens understand faster; the team reviews rather than rewrites.

  • Textvereinfachung
  • Einfache Sprache

In development at Swiss cantons (e.g. text simplification, Canton of Zurich)

Discuss this use casePublic Services

Pre-Checking Planning Applications and Drawings

Multimodal AI reads planning submissions along with drawings and checks them for completeness and conflicts with requirements. The planning authority starts with a clean submission rather than a backlog.

  • Multimodal
  • Document AI
  • Bauwesen

AI pilot in construction, Canton of Zurich (checking planning submissions and drawings)

Discuss this use casePublic Services

Plausibility Checks for Results and Data

AI checks large volumes of data — from referendum results to statistics — for anomalies and flags what does not add up. Errors surface before they are published.

  • Machine Learning
  • Plausibilisierung
  • Anomalie-Erkennung

In production at the Statistical Office of the Canton of Zurich (PlausiApp)

Discuss this use casePublic Services

Opening Up Historical Records

AI-assisted handwriting and text recognition makes archival holdings searchable — from transcription to metadata. Knowledge that was sitting in the stacks becomes findable.

  • Handschriftenerkennung
  • OCR
  • Digitalisierung

In production at the State Archive of the Canton of Zurich (handwriting recognition)

Discuss this use casePublic Services

Drafts for Decisions and Orders

Applications, prior documents and legal bases produce a structured draft decision or order — in official language and fully traceable. Case handlers review content and discretion rather than starting from a blank page.

  • Textgenerierung
  • Vorlagen

Highly rated in the AI potential analysis of the cantons (AR/AI/GR/SG/TG & FL)

Discuss this use case

Knowledge Transfer During Staff Changes

When staff leave, AI consolidates dispersed knowledge from documents and systems into findable answers. Successors find what would otherwise have left with the person.

  • Wissensmanagement
  • RAG

Top benefit in the AI potential analysis of Swiss cantons — transferable across sectors

Discuss this use casePublic Services

Accessible Documents and Alternative Texts

AI checks documents for accessibility and generates alternative texts and image descriptions automatically. Publications meet requirements without anyone manually describing every image.

  • Barrierefreiheit
  • Alternativtexte

From the AI potential analysis of the cantons (AR/AI/GR/SG/TG & FL)

Discuss this use casePublic Services

Detecting Road and Infrastructure Damage from Images

AI detects damage to roads and infrastructure from vehicle or drone footage and prioritises maintenance. Damage is found before it becomes expensive.

  • Computer Vision
  • Bilderkennung
  • Infrastruktur

From the AI potential analysis of Swiss cantons — infrastructure

Discuss this use caseHealthcare

Clinical and Care Documentation by Voice

Treatment and care documentation is produced from spoken notes — structured, in the right field, in the right system. More time at the bedside, less at the screen.

  • Speech-to-Text
  • KIS

Established industry practice: voice-based clinical documentation

Discuss this use caseHealthcare

Report Drafts from Case Data

Discharge and progress reports are generated as drafts from the documented case data in KIS and SAP. The care team reviews and supplements rather than starting from scratch.

  • Textgenerierung
  • KIS

Straightforward: text generation from structured case data (KIS/SAP)

Discuss this use caseHealthcare

Guidelines and Standards at the Point of Care

Hygiene requirements, medication standards, internal guidelines: one question is enough, and the applicable guideline responds — with source and version. Outdated PDF copies disappear from circulation.

  • RAG
  • Wissensbasis

Transferred pattern: internal knowledge assistant (PoC Energie Wasser Bern)

Discuss this use caseHealthcare

Support for Medical Coding

AI suggests codes and missing supporting documentation from the case record — aligned with SwissDRG and TARDOC. Coders decide faster; insurer rejections decrease.

  • SwissDRG
  • TARDOC
  • Extraktion

Established industry practice: AI-assisted coding support (SwissDRG/TARDOC)

Discuss this use caseHealthcare

Patient Enquiries and Appointment Management

An assistant takes calls and portal requests, answers standard questions and books appointments according to defined rules. The secretariat handles the exceptions.

  • Voicebot
  • Terminplanung

Transferred pattern: voicebot DigiKi (enersuisse)

Discuss this use caseReal Estate

Tenant Enquiries and Damage Reports via Self-Service

An assistant handles tenant requests via portal, email and phone — from ancillary cost questions to damage reports — and resolves standard cases directly. Property management takes over with full context.

  • Omnichannel
  • Self-Service

Transferred pattern: omnichannel assistant DigiKiOmni (enersuisse)

Discuss this use caseReal Estate

From Rental Application to Contract Draft

AI checks incoming rental applications for completeness, extracts applicant data and creates the contract draft directly in SAP RE-FX. Property management decides — the process handles the paperwork.

  • SAP RE-FX
  • Document AI
  • Workflows

inpeek practice: automated rental application and contract workflows (SAP RE-FX)

Discuss this use caseReal Estate

Defect Reports as Structured Work Orders

Free-text reports from tenants and caretakers become structured defect tickets with property, trade and priority — through to the tradesperson order. Recurring damage across the portfolio becomes visible.

  • NLP
  • SAP PM
  • Kibanda

inpeek practice: facility processes with Kibanda and SAP PM

Discuss this use caseReal Estate

Disputes in Ancillary and Heating Cost Billing

AI answers tenant questions about the statement by reviewing the actual line items and prepares disputes for property management. Billing season loses its dread.

  • SAP RE-FX
  • Abrechnung

SAP standard: RE-FX billing processes, extended with AI

Discuss this use caseReal Estate

Portfolio and Contract Data in Dialogue

Vacancies, lease terms, rental income trends: property and portfolio management query RE-FX data in natural language. Answers arrive in seconds, traceable back to the contract.

  • Structured Data
  • SAP RE-FX

inpeek practice: Summy pattern — structured data in dialogue (SAP HANA)

Discuss this use caseFrom the field

Putting SAP Joule to Work

Many organisations have licensed Joule for some time but are not using it. The Joule Readiness Check verifies all technical prerequisites on SAP BTP — followed by commissioning, from identity through to the first integration.

  • SAP Joule
  • SAP BTP
  • Readiness Check

inpeek approach: Joule Readiness Check followed by commissioning

Discuss this use case

AI Role Assignment in SAP S/4HANA

AI agents understand Fiori apps, authorisation concepts and customer-specific extensions and propose suitable business roles. Role assignment becomes consistent — without SAP expertise in day-to-day operations.

  • AI Agents
  • SAP S/4HANA
  • Berechtigungen

inpeek use case: published on inpeek.ch

Discuss this use case

Invoice Processing in SAP

Incoming invoices are recognised, coded and matched against purchase orders; exceptions are routed to accounts payable with an explanation. Embedded AI in the S/4HANA core reduces time to value.

  • SAP Business AI
  • Document AI

SAP standard: Document AI in the S/4HANA core (SAP Business AI Catalog)

Discuss this use case

Dunning and Collections in SAP FI-CA

Dunning levels, instalment plans, clarifications: an AI agent runs the dunning and collections process via MCP interfaces through all involved systems — from contract accounts receivable to accounting. Exception cases are handed over with full context.

  • SAP FI-CA
  • AI Agents
  • MCP

SAP standard FI-CA — following the end-to-end pattern from DigiKiOmni (enersuisse)

Discuss this use case

HR Self-Service and Recruiting Support with Joule

Employees handle HR queries via self-service; Joule supports in SuccessFactors from job posting through to application screening. According to SAP, application processing becomes up to 70% faster.

  • SAP SuccessFactors
  • SAP Joule

SAP standard: Joule in SuccessFactors

Discuss this use case

Procurement Support with Joule Agents

Capture purchase requests, answer supplier questions, find contract clauses: Joule Agents handle the support work in Spend Management. Procurement negotiates rather than searches.

  • SAP Ariba
  • SAP Joule
  • AI Agents

SAP standard: Joule Agents in Spend Management (Ariba)

Discuss this use caseFrom the field

Enterprise Data in Dialogue

An assistant answers questions on structured data — KPIs, projects, inventory — directly from source systems. Automated evaluation keeps answer quality consistent across every release.

  • Structured Data
  • SAP HANA
  • Evaluation

inpeek reference: chatbot Summy — live in production

Discuss this use case

Automated Tender Monitoring

AI continuously scans platforms like simap for matching tenders, filters by your criteria and flags the relevant ones. Your sales team misses no opportunity and reads no irrelevant dossiers.

  • simap
  • Monitoring
  • Matching

Obvious application for business development — continuous monitoring of public tender platforms

Discuss this use caseFrom the field

Find References and Skills Instantly

On receiving an enquiry, an assistant finds the right references, projects and skills from your portfolio in seconds. Proposals take shape faster and land more precisely — no more searching the archive.

  • RAG
  • Matching

inpeek practice: Summy pattern (skills, projects and references in dialogue)

Discuss this use case

Analysing Markets and Publications

AI processes publications, media and market sources and condenses them into signals for your sales team. Relevant developments are on the table before everyone else knows about them.

  • Monitoring
  • Zusammenfassung

Established practice in sales (market and media monitoring)

Discuss this use case

Comparing Quotes and Prices

AI reads incoming quotes, compares services and prices in a structured way and surfaces deviations. Procurement negotiates on the basis of facts rather than page count.

  • Offertvergleich
  • Preisanalyse

Established practice in procurement (structured quote comparison)

Discuss this use case

Evaluation Grids for Supplier Presentations

From your criteria, AI generates a scoring grid for supplier presentations and helps capture impressions consistently. Decisions become comparable and traceable.

  • Evaluationsraster
  • Kriterien

Obvious application for procurement and submission (traceable evaluation)

Discuss this use case

Evaluating Candidate and Supplier Profiles

AI structures CVs and profiles, checks them against your requirements and proposes the best matches. Screening becomes faster and more consistent.

  • CV-Auswertung
  • Matching

Established practice in recruiting and procurement (profile matching)

Discuss this use case

Answering Questions on Internal Processes and Policies

An assistant answers questions on internal processes, guidelines and cross-cutting topics — citing the applicable source. Staff find the answer themselves rather than asking around.

  • RAG
  • Wissensmanagement

Cross-industry standard case (internal knowledge reference)

Discuss this use case

Answering Email Enquiries

AI captures incoming email enquiries, suggests suitable responses and handles standard cases. The team reviews and sends rather than writing every email from scratch.

  • Textgenerierung
  • Triage

Cross-industry standard case in service

Discuss this use case

Transcribing and Minuting Meetings

AI transcribes meetings, produces the minutes and summarises decisions and action items. Follow-up work shrinks from hours to minutes.

  • Speech-to-Text
  • Zusammenfassung

Cross-industry standard case (meeting documentation)

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Summarising Documents

Long reports, contracts or dossiers are condensed to the essentials by AI — with references to the source passages. Decision-ready summaries are produced faster.

  • Zusammenfassung
  • Extraktion

Cross-industry standard case

Discuss this use case

Answering Questions from Website Content

An assistant answers questions directly from your website content — up to date and with a source link. Visitors find what they are looking for without clicking through pages.

  • RAG
  • Web

Cross-industry standard case (website assistant)

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Bias Analysis and Mitigation in AI Models

AI models are tested for bias and improved through targeted measures — documented and traceable. Your AI deployments stay fair and auditable.

  • AI-Governance
  • Fairness
  • EU AI Act

inpeek competence: AI governance (bias & fairness)

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Creating and Reviewing Tender Documents

AI drafts tender documents from your specifications and checks existing ones for gaps and contradictions. Procurement starts with a robust template.

  • Textgenerierung
  • Beschaffung

Cross-industry standard case in procurement

Discuss this use case

Automatically Capturing and Routing Incoming Mail

AI reads incoming and scanned documents, identifies type and responsibility and routes them to the right unit. The mailroom sorts itself.

  • Document AI
  • Klassifikation

Cross-industry standard case (digital mailroom)

Discuss this use case

Detecting Duplicates in Records and Archives

AI finds duplicate and near-identical documents in records and archives and flags them for clean-up. Holdings stay lean and reliable.

  • Ähnlichkeitssuche
  • Datenqualität

Cross-industry standard case (data quality)

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Writing and Refactoring Software Code

AI supports your development — from code drafts and tests through to refactoring existing solutions. Teams deliver faster without sacrificing quality.

  • Code-Generierung
  • Engineering

inpeek practice: AI-assisted software development

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Ideas and Drafts for Social Media Posts

AI delivers ideas, drafts and variants for social media posts — in your organisation’s tone. The editorial team curates rather than staring at a blank page.

  • Textgenerierung
  • Content

Cross-industry standard case (content & communications)

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Creating Expense Reports from Receipts

From receipts and vouchers, AI creates the expense report, checks it against the policy and flags exceptions. Staff photograph; the process does the rest.

  • Document AI
  • Spesen

Cross-industry standard case (finance)

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Generating Synthetic Test Data for Software

AI generates realistic but synthetic test data for development and testing — without exposing real personal data. Teams test realistically and in compliance with data protection requirements.

  • Testdaten
  • Datenschutz

Cross-industry standard case (testing & data protection)

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