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References

What is running in production.

AI projects live with clients — described concretely, with results. Not a brochure.

Success Story· Energy

24/7 customer service, automated in SAP — DigiKi & DigiKiOmni

enersuisse

Challenge
Answer customer enquiries across portal, chat, phone, email, SMS and messenger — consistently, securely and around the clock, including end-to-end automation in SAP.
Lösung
A multi-stage engagement: a voicebot (DigiKi, live) and an omnichannel assistant (DigiKiOmni) with a central knowledge base, a multi-agent architecture, AI Core on Databricks, and MCP connections to SAP BTP, IS-U and CE.
Ergebnis
A production 24/7 service, automated end-to-end processes, controlled data flows under the Swiss DPA and privacy by design — backed by observability and evaluation with MLflow.
DatabricksSAP BTPMLflowVoicebotOmnichannelMulti-AgentRAGMCPSwiss DPA
Success Story· Energy

Faster to the right answer in customer service — AI chatbot PoC

Energie Wasser Bern (ewb)

Challenge
A large, heterogeneous knowledge base in customer service — research takes time and gives different results depending on experience.
Lösung
A proof of concept for an internal chatbot that understands enquiries, identifies the relevant content, and generates high-quality draft answers.
Ergebnis
A solid evaluation of feasibility and value as the basis for the next step into production.
RAGKnowledge Base
Success Story· Others

Answers on SAP data in seconds — Chatbot Summy

inpeek

Challenge
Ask complex questions of structured data in SAP HANA, map terms reliably to existing entities, and evaluate quality automatically.
Lösung
An AI-powered chatbot built on SAP BTP, fully integrated into Summarix, with automated, objective evaluation after every iteration.
Ergebnis
Sales and delivery teams answer questions about skills, projects and references in seconds — right in the tool.
SAP BTPSAP HANAStructured DataEvaluation